TIDY HAUS DIGITAL LIFE SERVICES PRIVACY POLICY

Introduction

Tidy Haus, LLC ("Company," "we," "us," or "our") is dedicated to maintaining the highest standards of client privacy and data security while providing our specialized digital and computer organizing services. We understand that digital files often contain sensitive personal, financial, or business-related information, and we take every possible measure to ensure your data remains private, secure, and under your control.

  • This Privacy Policy outlines our approach to handling client information, including:

  • Strict non-disclosure of file contents

  • Secure handling of unnamed or untitled files

  • Transparent and controlled access to files and folders

  • Data security measures for online sessions and video storage

  • Your rights under applicable privacy laws

Compliance with Data Protection Laws

Texas Privacy Laws

We comply with the Texas Identity Theft Enforcement and Protection Act (ITEPA) and the Texas Privacy Protection Act (HB 4390). These regulations require businesses to implement appropriate security measures to safeguard sensitive personal information from unauthorized access, use, or disclosure.

In compliance with Texas Business and Commerce Code § 521.053, we have developed a data breach response plan to ensure that any unauthorized access to client data is promptly detected, reported, and mitigated.

Federal & International Compliance

Where applicable, our security policies also align with:

  • The Federal Trade Commission (FTC) Safeguards Rule (for consumer data protection)

  • The General Data Protection Regulation (GDPR) ensures data portability and control for international clients.

  • The California Consumer Privacy Act (CCPA) (which sets high privacy standards for data collected from California residents)

Information Collection and Use

We may require temporary access to specific files or folders to organize digital files and optimize workflows. However, we adhere to strict access control policies, including:

Limited File Viewing

  • Explicit Permission Required: If files or folders are untitled or unnamed, we will notify you before opening or previewing them.

  • Read-Only Access: We will never modify file contents.

  • No Permanent Access: We do not retain access to your files once the session ends.

Zero Data Duplication Policy

  • No File Copying: We do not download, save, or retain any copies of your files.

  • No Screenshots: We do not capture, store, or distribute screenshots of your files or desktop.

  • No File Deletion: We will not delete any files unless explicitly requested as part of our service agreement.

Secure Handling of Remote Sessions

Our services are primarily conducted via Zoom, a secure and industry-trusted platform for remote collaboration. We may use ScreenConnect by ConnectWise on mobile devices when Zoom's remote capabilities are insufficient.

Session Security & Access Restrictions

  • Multi-factor authentication (MFA) is enabled on all Tidy Haus accounts to prevent unauthorized access.

  • We maintain strict session access logs to monitor all remote activities.

  • We will immediately suspend the session and notify you if we detect suspicious access attempts.

Data Security & Protection Measures

Data Encryption

  • Transport Layer Security (TLS 1.2+) encrypts data transmissions between your device and our remote session.

  • Advanced Encryption Standard (AES-256) is used to secure any temporary access we are granted.

Access Controls & Identity Verification

  • No third-party access: Only authorized Tidy Haus personnel can access remote sessions.

  • Client Verification: We authenticate client identity through multi-step verification before beginning a session.

Automated Audit Logs

  • All remote access activities are logged and monitored for security auditing purposes.

  • If any anomalies are detected, we will notify you immediately.

Your Rights as a Client

Under applicable privacy laws, you have the right to:

  • Review any personal information we have collected

  • Request corrections to inaccurate or incomplete information

  • Obtain a copy of personal information in a portable format

  • Request the deletion of any personal data in our records (subject to legal and operational limitations)

Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect technological changes, security best practices, or legal requirements. Any modifications will be posted on this page. We will notify clients through a banner on our website if significant changes are made.

Contact Information

For questions or concerns about our privacy and security policies, don't hesitate to get in touch with us at:

📞 Phone: (855) 612-8439

📧 Email: support@tidy.haus

🌐 Website: www.tidy.haus

EFFECTIVE DATE: 01/26/2024